@masterthesis{19397,
    title = "Methods and Tools for Human-centric Business Process Management – Comparative Study",
    author = "Ρούτης, Ιωάννης, Τηλέμαχος",
    year = "2015",
    school = "Τμήμα Πληροφορικής και Τηλεματικής, Χαροκόπειο Πανεπιστήμιο"
}